Return Policy

 

To return any product please contact us here and send us your order ID along with details about what exactly is the cause of return. 

 

  • Return shipping, insurance, and handling is the responsibility of the customer. Credits will not be issued until the product is received in acceptable condition.
  • Once the item has been used it is not returnable.
  • Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within fifteen (15) working days of receipt of goods.
  • Custom products are not eligible for return or exchange under any circumstances.
  • Product will only be accepted for exchange/credit if received in sellable condition.
  • Product must be returned in the original sealed package to be accepted for replacement or credit.

 

A restocking fee will apply to any product returned for reasons other than defect or damage. The restocking fee schedule is as follows:

 

  • 20% for items returned within 15 days
  • 30% for items returned between 15-45 days
  • No credit after 45 days
  • Shipping fees will not be credited.